Snail Mucin Essence Hydrating Serum

• Formulated with 96.3% Snail Secretion Filtrate, this essence repairs and rejuvenates the skin from dryness and aging.
• Snail Mucin is obtained in a safe and environmentally friendly way in a favorite environment of snails and then processed as a cosmetic material. 100% Natural, Hypoallergenic, Dermatologist-tested.
• A lightweight essence which fastly absorbs into the skin and gives you a natural and healthy glow. Guarantees long-lasting hydration without heavy feeling on the skin.
• Snail Secretion Filtrate contains "Mucin"- an EFFECTIVE ingredient for enhanced moisturization. It instantly soothes damaged skin and delivers moisture deep into your skin. Perfect for dehydrated and damaged skin.
• Apply as the last step of your skincare routine after cleansing, toning, and moisturizing. Apply gently around the eyes and pat in with your fingers to aid absorption. *Can also be used on other areas of the face and neck

Shipping Policy: All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS, or ePacket, depending on your location and the fastest available service.

Typical Delivery Time Frame:

• Delivery time is typically between 14 to 21 business days. However, you may receive your items much earlier.

Tracking:

• All orders are shipped with a tracking number so you can track it every step of the way.

Potential Delays:

• Packages may face delays beyond our control, such as customs or postal delays.

We strive to deliver your products as quickly as possible and appreciate your understanding regarding any potential delays. If you have any questions or need further assistance, please contact us at customerservice@virtuvalues.com 

Return Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

How to Start a Return:

• To initiate a return, please contact us at refund@virtuvalues.com
• You will be provided with instructions on how to start your return process.
• If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

• Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).
• We do not accept returns for hazardous materials, flammable liquids, or gasses.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• Please get in touch if you have questions or concerns about your specific item.

Exchanges:

• The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

If you need further assistance or have any questions, please feel free to contact our customer service team.